Last updated: April 15, 2026
Please read these terms and conditions carefully before using Our Service.
The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of these Terms and Conditions:
Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Account means a unique account created for You to access our Service or parts of our Service.
Country refers to: New York, United States
Company (referred to as either "the Company", "We", "Us" or "Our" in these Terms and Conditions) refers to MuCue LLC, 55 BANK ST, APT 810, WHITE PLAINS, NY, 10606, USA .
Content refers to content such as text, images, or other information that can be posted, uploaded, linked to or otherwise made available by You, regardless of the form of that content.
Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.
Feedback means feedback, innovations or suggestions sent by You regarding the attributes, performance or features of our Service.
Free Trial refers to a limited period of time that may be free when purchasing a Subscription.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Promotions refer to contests, sweepstakes or other promotions offered through the Service.
Service refers to the Website.
Subscriptions refer to the services or access to the Service offered on a subscription basis by the Company to You.
Terms and Conditions (also referred to as "Terms") means these Terms and Conditions, including any documents expressly incorporated by reference, which govern Your access to and use of the Service and form the entire agreement between You and the Company regarding the Service.
Third-Party Social Media Service means any services or content (including data, information, products or services) provided by a third party that is displayed, included, made available, or linked to through the Service.
Website refers to MuCue.ai, accessible from https://mucue.ai/
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
These are the Terms and Conditions governing the use of this Service and the agreement between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.
Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.
By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.
You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.
Your access to and use of the Service is also subject to Our Privacy Policy, which describes how We collect, use, and disclose personal information. Please read Our Privacy Policy carefully before using Our Service.
If You purchase a Subscription, the Subscription may automatically renew at the end of the applicable Subscription term unless You cancel before renewal. The length of each renewal term, the amount You will be charged, the timing of each charge, and whether any promotional or trial pricing will change after an introductory period will be disclosed to You clearly and conspicuously before You complete Your purchase.
By purchasing a Subscription, You expressly authorize the Company to charge the payment method You provide on a recurring basis for the applicable Subscription fees, taxes, and any other charges clearly disclosed to You at the time of purchase, until You cancel in accordance with these Terms.
Where required by applicable law, the Company will provide You with an acknowledgment that includes the automatic renewal offer terms, cancellation information, and information regarding how to cancel. This acknowledgment may be provided electronically and may be retainable by You, including by email or through Your Account.
If applicable law requires additional notices before an automatic renewal, promotional renewal, free-trial conversion, annual renewal, or fee change becomes effective, the Company will provide such notices in accordance with applicable law.
The Company may provide additional privacy disclosures, notices at collection, consent requests, or data rights mechanisms where required by applicable law. Those notices supplement the Privacy Policy and are incorporated into Your use of the Service where applicable.
By placing an Order for Goods through the Service, You warrant that You are legally capable of entering into binding contracts.
If You wish to place an Order for Goods available on the Service, You may be asked to supply certain information relevant to Your Order including, without limitation, Your name, Your email, Your phone number, Your credit card number, the expiration date of Your credit card, Your billing address, and Your shipping information.
You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any Order; and that (ii) the information You supply to Us is true, correct and complete.
By submitting such information, You grant Us the right to provide the information to payment processing third parties for purposes of facilitating the completion of Your Order.
We reserve the right to refuse or cancel Your Order at any time for certain reasons including but not limited to:
We reserve the right to refuse or cancel Your Order if fraud or an unauthorized or illegal transaction is suspected.
Any Goods you purchase can only be returned in accordance with these Terms and Conditions and Our Returns Policy.
Our Returns Policy forms a part of these Terms and Conditions. Please read our Returns Policy to learn more about your right to cancel Your Order.
Your right to cancel an Order only applies to Goods that are returned in the same condition as You received them. You should also include all of the product's instructions, documents and wrappings. Goods that are damaged or not in the same condition as You received them or which are worn simply beyond opening the original packaging will not be refunded. You should therefore take reasonable care of the purchased Goods while they are in Your possession.
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
You will not have any right to cancel an Order for the supply of any of the following Goods:
If the Service includes digital goods, software access, downloadable content, or other non-tangible items, additional terms presented at the time of purchase may apply.
We are constantly updating Our offerings of Goods on the Service. The Goods available on Our Service may be mispriced, described inaccurately, or unavailable, and We may experience delays in updating information regarding our Goods on the Service and in Our advertising on other websites.
We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
The Company reserves the right to revise its prices at any time prior to accepting an Order.
The prices quoted may be revised by the Company subsequent to accepting an Order in the event of any occurrence affecting delivery caused by government action, variation in customs duties, increased shipping charges, higher foreign exchange costs and any other matter beyond the control of the Company. In that event, You will have the right to cancel Your Order.
All Goods purchased are subject to a one-time payment. Payment can be made through various payment methods we have available, such as Visa, MasterCard, Affinity Card, American Express cards or online payment methods (PayPal, for example).
Payment cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, We will not be liable for any delay or non-delivery of Your Order.
The Service or some parts of the Service are available only with a paid Subscription. You will be billed in advance on a recurring and periodic basis (such as daily, weekly, monthly or annually), depending on the type of Subscription plan you select when purchasing the Subscription.
At the end of each period, Your Subscription will automatically renew under the exact same conditions unless You cancel it or the Company cancels it.
Recurring billing dates may vary slightly due to calendar differences, weekends, holidays, payment processing timing, or failed payment retries.
Unless otherwise expressly stated at the time of purchase, each Subscription will automatically renew at the end of the then-current billing period for a successive period equal in length to the expiring billing period, and the payment method on file will be charged at the then-current rate, plus applicable taxes, unless You cancel before renewal.
The Company will present the material terms of the automatic renewal offer to You in a clear and conspicuous manner before You complete the purchase. These material terms may include, as applicable: the fact that the Subscription will continue until canceled, that recurring charges will be charged to Your payment method, the amount or manner of determining the amount to be charged, the length of the billing cycle, any minimum purchase obligation, the terms of any free or promotional trial, and the methods by which You may cancel.
If any Subscription includes an introductory, discounted, or promotional price, the Company may charge a different price after the introductory, discounted, or promotional period ends, provided that the terms of such pricing were disclosed to You before purchase and any additional notice required by applicable law is provided.
You may cancel Your Subscription renewal either through Your Account settings page or by contacting the Company. You will not receive a refund for the fees You already paid for Your current Subscription period and You will be able to access the Service until the end of Your current Subscription period.
If You enrolled in a Subscription online, You may cancel the automatic renewal online, including through Your Account settings or through another online cancellation mechanism the Company makes available to You. The Company will maintain a cancellation mechanism that is reasonably accessible, easy to use, and consistent with applicable law.
Where required by law, the Company will provide a cancellation mechanism that is at least as easy to use as the method You used to enroll. If You enrolled through a particular medium, the Company may make available cancellation through the same medium and through any other methods required by applicable law.
Your cancellation will stop future recurring charges, but will not retroactively affect charges already processed except where required by law or expressly stated otherwise in these Terms. Unless otherwise stated, after cancellation You will continue to have access to the Subscription through the end of the current paid billing period.
If You accept a free trial or promotional offer that converts into a paid Subscription unless canceled, You may cancel before the end of the trial or promotional period to avoid being charged.
You shall provide the Company with accurate and complete billing information including full name, address, state, zip code, telephone number, and a valid payment method.
Should automatic billing fail to occur for any reason, the Company will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.
You authorize the Company and its payment processors to store and charge Your payment method for recurring Subscription fees and any applicable taxes at the intervals disclosed to You at the time of purchase, until You cancel.
If a payment cannot be completed, the Company may retry the charge, request an updated payment method, suspend or terminate access to the Subscription, or take any other action permitted by law and these Terms.
The Company may provide billing-related notices, receipts, renewal reminders, and cancellation confirmations by email, within Your Account, or by other electronic means permitted by law.
The Company, in its sole discretion and at any time, may modify the Subscription fees. Any Subscription fee change will become effective at the end of the then-current Subscription period.
The Company will provide You with reasonable prior notice of any change in Subscription fees to give You an opportunity to terminate Your Subscription before such change becomes effective.
Your continued use of the Service after the Subscription fee change comes into effect constitutes Your agreement to pay the modified Subscription fee amount.
Any change in Subscription fees will be communicated to You in advance in accordance with applicable law. Such notice may include the new price, the date the new price takes effect, and information about how to cancel.
If required by applicable law, the Company will provide a specific advance notice period before a price increase or other material change affecting a recurring Subscription becomes effective. Where required by law, You will have the opportunity to cancel before the new fee is charged, and any rights to refunds or prorated refunds required by law will apply.
Your continued use of the Subscription after a fee change becomes effective constitutes acceptance of the new fee, except to the extent applicable law requires a different form of consent.
Except when required by law, paid Subscription fees are non-refundable.
Certain refund requests for Subscriptions may be considered by the Company on a case-by-case basis and granted at the sole discretion of the Company.
Nothing in this section limits refund rights that may be available under applicable law, including any rights relating to unauthorized charges, billing errors, or statutory cancellation rights.
The Company may, at its sole discretion, offer a Subscription with a Free Trial for a limited period of time.
You may be required to enter Your billing information in order to sign up for the Free Trial.
If You do enter Your billing information when signing up for a Free Trial, You will not be charged by the Company until the Free Trial has expired. On the last day of the Free Trial period, unless You canceled Your Subscription, You will be automatically charged the applicable Subscription fees for the type of Subscription You have selected.
At any time and without notice, the Company reserves the right to (i) modify the terms and conditions of the Free Trial offer, or (ii) cancel such Free Trial offer.
If a Free Trial or other promotional period converts to a paid Subscription unless canceled, the Company will disclose this clearly and conspicuously before You enroll, including the length of the trial or promotion, the date or timing on which You will be charged unless You cancel, the amount or method of determining the charge, and how to cancel.
Where required by applicable law, the Company will send a reminder notice before the Free Trial or promotional period ends. Such notice may include the deadline by which You must cancel to avoid charges, the amount of the upcoming charge, and instructions for cancellation.
Nothing in this section limits any cancellation or refund rights that may apply under mandatory law.
Any Promotions made available through the Service may be governed by rules that are separate from these Terms.
If You participate in any Promotions, please review the applicable rules as well as Our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.
When You create an Account with Us, You must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your Account on Our Service.
You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Social Media Service.
You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your Account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.
By creating an Account, purchasing a Subscription, starting a Free Trial, or otherwise using the Service, You consent to receive electronic communications from the Company relating to Your Account, purchases, Subscriptions, renewals, cancellations, notices required by law, changes to fees, privacy notices, and other service-related matters. You agree that any notices, agreements, disclosures, receipts, confirmations, or other communications sent electronically satisfy any legal communication requirements, except to the extent applicable law requires otherwise.
If the Service allows You to sign in, connect, or otherwise interact with a Third-Party Social Media Service, You authorize the Company to access and use information made available by that Third-Party Social Media Service in accordance with Our Privacy Policy and Your settings with that Third-Party Social Media Service.
The Company does not control and is not responsible for the availability, accuracy, or content of any Third-Party Social Media Service, and Your relationship with that Third-Party Social Media Service is governed by its own terms and policies.
Our Service allows You to post Content. You are responsible for the Content that You post to the Service, including its legality, reliability, and appropriateness.
By posting Content to the Service, You grant Us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service. You retain any and all of Your rights to any Content You submit, post or display on or through the Service and You are responsible for protecting those rights. You agree that this license includes the right for Us to make Your Content available to other users of the Service, who may also use Your Content subject to these Terms.
You represent and warrant that: (i) the Content is Yours (You own it) or You have the right to use it and grant Us the rights and license as provided in these Terms, and (ii) the posting of Your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.
The Company is not responsible for the content of the Service's users. You expressly understand and agree that You are solely responsible for the Content and for all activity that occurs under Your Account, whether done so by You or any third person using Your Account.
You may not transmit any Content that is unlawful, offensive, upsetting, intended to disgust, threatening, libelous, defamatory, obscene or otherwise objectionable. Examples of such objectionable Content include, but are not limited to, the following:
The Company reserves the right, but not the obligation, to, in its sole discretion, determine whether or not any Content is appropriate and complies with these Terms, refuse or remove this Content. The Company further reserves the right to make formatting and edits and change the manner of any Content. The Company can also limit or revoke the use of the Service if You post such objectionable Content. As the Company cannot control all content posted by users and/or third parties on the Service, you agree to use the Service at your own risk. You understand that by using the Service You may be exposed to content that You may find offensive, indecent, incorrect or objectionable, and You agree that under no circumstances will the Company be liable in any way for any content, including any errors or omissions in any content, or any loss or damage of any kind incurred as a result of your use of any content.
Although regular backups of Content are performed, the Company does not guarantee there will be no loss or corruption of data.
Corrupt or invalid backup points may be caused by, without limitation, Content that is corrupted prior to being backed up or that changes during the time a backup is performed.
The Company will provide support and attempt to troubleshoot any known or discovered issues that may affect the backups of Content. But You acknowledge that the Company has no liability related to the integrity of Content or the failure to successfully restore Content to a usable state.
You agree to maintain a complete and accurate copy of any Content in a location independent of the Service.
We respect the intellectual property rights of others. It is Our policy to respond to any claim that Content posted on the Service infringes a copyright or other intellectual property infringement of any person.
If You are a copyright owner, or authorized on behalf of one, and You believe that the copyrighted work has been copied in a way that constitutes copyright infringement that is taking place through the Service, You must submit Your notice in writing to the attention of our copyright agent via email at [email protected] and include in Your notice a detailed description of the alleged infringement.
You may be held accountable for damages (including costs and attorneys' fees) for misrepresenting that any Content is infringing Your copyright.
You may submit a notification pursuant to the Digital Millennium Copyright Act (DMCA) by providing our Copyright Agent with the following information in writing (see 17 U.S.C 512(c)(3) for further detail):
You can contact our copyright agent via email at [email protected]. Upon receipt of a notification, the Company will take whatever action, in its sole discretion, it deems appropriate, including removal of the challenged content from the Service.
The Service and its original content (excluding Content provided by You or other users), features and functionality are and will remain the exclusive property of the Company and its licensors.
The Service is protected by copyright, trademark, and other laws of both the Country and foreign countries.
Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.
You assign all rights, title and interest in any Feedback You provide the Company. If for any reason such assignment is ineffective, You agree to grant the Company a non-exclusive, perpetual, irrevocable, royalty free, worldwide right and license to use, reproduce, disclose, sub-license, distribute, modify and exploit such Feedback without restriction.
Our Service may contain links to third-party websites or services that are not owned or controlled by the Company.
The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such websites or services.
We strongly advise You to read the terms and conditions and privacy policies of any third-party websites or services that You visit.
The Service may display, include, make available, or link to content or services provided by a Third-Party Social Media Service. A Third-Party Social Media Service is not owned or controlled by the Company, and the Company does not endorse or assume responsibility for any Third-Party Social Media Service.
You acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with Your access to or use of any Third-Party Social Media Service, including any content, goods, or services made available through them. Your use of any Third-Party Social Media Service is governed by that Third-Party Social Media Service's terms and privacy policies.
We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.
Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your Account, You may simply discontinue using the Service.
If We terminate Your Subscription for convenience (and not due to Your breach), We will refund any prepaid fees covering the remainder of the term of the Subscription after the effective date of termination. In no event will any termination relieve You of the obligation to pay any fees payable to Us for the period prior to the effective date of termination.
Cancellation of a Subscription by You will prevent future renewal charges but will not, by itself, delete Your Account unless the Company expressly provides that functionality. Termination of Your Account or Subscription by the Company for Your breach may result in loss of access to Subscription features immediately or at the end of the current billing period, as determined by the Company and permitted by applicable law.
If the Company terminates a Subscription for convenience and not because of Your breach, the Company will honor any refund rights expressly stated in these Terms and any additional refund rights required by applicable law.
Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of these Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven't purchased anything through the Service.
To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of these Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.
Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party's liability will be limited to the greatest extent permitted by law.
Nothing in these Terms excludes, restricts, or limits any warranty, right, remedy, liability, or protection that cannot be excluded, restricted, or limited under applicable law.
Without limiting the foregoing, if You are a consumer, You may have rights under state or other applicable consumer protection laws, and nothing in these Terms is intended to waive any non-waivable consumer rights or remedies.
To the extent any limitation or exclusion of liability in these Terms is not permitted by applicable law, such limitation or exclusion will apply only to the maximum extent permitted.
The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.
Without limiting the foregoing, neither the Company nor any of the company's provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.
Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.
The disclaimers in these Terms apply only to the maximum extent permitted by applicable law. Certain jurisdictions may provide non-waivable guarantees, warranties, or other rights for consumers, and nothing in these Terms is intended to limit or disclaim such rights where they cannot lawfully be limited or disclaimed.
The laws of the Country, excluding its conflicts of law rules, shall govern these Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.
The governing law provision in these Terms does not deprive You of any mandatory protections provided to consumers by the laws of the state or jurisdiction in which You reside, to the extent such protections apply notwithstanding a contractual choice of law.
If You reside in California, New York, or another jurisdiction with laws governing automatic renewal, cancellation, consumer notices, privacy, or related matters, the Company will comply with such laws to the extent they apply to the Service or Your Subscription.
If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.
If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which You are resident.
If You are a U.S. federal government end user, our Service is a "Commercial Item" as that term is defined at 48 C.F.R. §2.101.
You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a "terrorist supporting" country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
In the event of a conflict between these Terms and any non-waivable requirement of applicable law, the applicable law will control solely to the extent of the conflict.
Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.
These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.
We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.
By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the Service.
If the Company makes a material change to these Terms that affects Your Subscription, automatic renewal, cancellation rights, billing practices, or fees, the Company may provide You with advance notice by email, through Your Account, or by another method permitted by law. If applicable law requires a particular notice period, form of notice, or opportunity to cancel before the change takes effect, the Company will provide such notice and opportunity.
Your continued use of the Service after the effective date of the revised Terms constitutes acceptance of the revised Terms, except to the extent applicable law requires additional consent.
If you have any questions about these Terms and Conditions, You can contact us:
For Subscription support, billing questions, or cancellation assistance, You may contact the Company using the contact information provided below or through any cancellation mechanism made available within the Service. Where required by law, the Company will provide confirmation of cancellation in a retainable form.